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Utility companies cannot shut off services after business hours. If they do, they must be able to reconnect the same day. Business hours are after 4:00 PM Monday through Thursday. Business hours are after 12:00 PM on Friday and anytime on a holiday.

Myth #1: I can't get shut off in the winter If there is a weekend or a holiday included, the time period is extended. However, if the temperature is above 32 degrees, disconnection can happen, as long as the proper disconnection notice has been sent.

As a responsible steward of the environment, Ameren is committed to exploring renewable energy options such as wind, solar, landfill gas, agricultural methane, hydroelectric and other alternative energy sources to generate electricity.

The Missouri Public Service Commission's Cold Weather Rule is in effect from November 1 to March 31. The rule is designed to protect customers, under certain conditions, from being disconnected in the winter months. Qualifying customers are placed on more lenient payment terms to help avoid possible disconnection.

Headquartered in Collinsville, Ameren Illinois is the state's second largest regulated energy company and the only utility in the state delivering both natural gas and electric to its customers. Ameren Illinois serves 1.2 million electric customers and 816,000 natural gas customers in central and southern Illinois.

Utility companies cannot shut off services after business hours. If they do, they must be able to reconnect the same day. Business hours are after 4:00 PM Monday through Thursday. Business hours are after 12:00 PM on Friday and anytime on a holiday.

Will I need a security deposit to have my service turned on? Deposits are sometimes required for Ameren Illinois customers. Residential deposits are limited to one-sixth of the estimated annual service charges.

Myth #1: I can't get shut off in the winter If there is a weekend or a holiday included, the time period is extended. However, if the temperature is above 32 degrees, disconnection can happen, as long as the proper disconnection notice has been sent.

As a responsible steward of the environment, Ameren is committed to exploring renewable energy options such as wind, solar, landfill gas, agricultural methane, hydroelectric and other alternative energy sources to generate electricity.

Gas will be delivered at a nominal pressure of 7 inches water column (1/4 pound per square inch).

Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power.

Headquartered in Collinsville, Ameren Illinois is the state's second largest regulated energy company and the only utility in the state delivering both natural gas and electric to its customers. Ameren Illinois serves 1.2 million electric customers and 816,000 natural gas customers in central and southern Illinois.

Call IVR at 573-615-8822 to check the status of your application. If you need additional assistance, call the Emergency Utility Assistance Line at 573-217-4141 and follow the prompts carefully.

Will I need a security deposit to have my service turned on? Deposits are sometimes required for Ameren Illinois customers. Residential deposits are limited to one-sixth of the estimated annual service charges.

Through the month of April, Ameren Illinois will only disconnect residential customers for non-payment who owe 150% of average arrears ($628 or more). Starting in May 2022, Ameren Illinois will resume its standard business operations disconnection practices.

Gas will be delivered at a nominal pressure of 7 inches water column (1/4 pound per square inch).

12, 2022) – Ameren Missouri announced a new energy assistance pilot program, New Start Energy Relief, to help unhoused electric customers return to permanent housing. Through this program, the company plans to provide $500,000 annually to customers in need, for a total of $1.5 million over the next three years.

Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power.

A utility CANNOT disconnect your service: If it's between December 1 and March 31 AND if the utility accepted LIHEAP funds on the account after September 1 of the heating season. If it's between December 1 and March 31 and you have an electric heat account (if your primary heat source is powered by electricity).

Call IVR at 573-615-8822 to check the status of your application. If you need additional assistance, call the Emergency Utility Assistance Line at 573-217-4141 and follow the prompts carefully.

Through the month of April, Ameren Illinois will only disconnect residential customers for non-payment who owe 150% of average arrears ($628 or more). Starting in May 2022, Ameren Illinois will resume its standard business operations disconnection practices.

The Missouri Public Service Commission's Cold Weather Rule is in effect from November 1 to March 31. The rule is designed to protect customers, under certain conditions, from being disconnected in the winter months. Qualifying customers are placed on more lenient payment terms to help avoid possible disconnection.

12, 2022) – Ameren Missouri announced a new energy assistance pilot program, New Start Energy Relief, to help unhoused electric customers return to permanent housing. Through this program, the company plans to provide $500,000 annually to customers in need, for a total of $1.5 million over the next three years.

Utility companies cannot shut off services after business hours. If they do, they must be able to reconnect the same day. Business hours are after 4:00 PM Monday through Thursday. Business hours are after 12:00 PM on Friday and anytime on a holiday.

A utility CANNOT disconnect your service: If it's between December 1 and March 31 AND if the utility accepted LIHEAP funds on the account after September 1 of the heating season. If it's between December 1 and March 31 and you have an electric heat account (if your primary heat source is powered by electricity).

Myth #1: I can't get shut off in the winter If there is a weekend or a holiday included, the time period is extended. However, if the temperature is above 32 degrees, disconnection can happen, as long as the proper disconnection notice has been sent.

As a responsible steward of the environment, Ameren is committed to exploring renewable energy options such as wind, solar, landfill gas, agricultural methane, hydroelectric and other alternative energy sources to generate electricity.

Headquartered in Collinsville, Ameren Illinois is the state's second largest regulated energy company and the only utility in the state delivering both natural gas and electric to its customers. Ameren Illinois serves 1.2 million electric customers and 816,000 natural gas customers in central and southern Illinois.

Will I need a security deposit to have my service turned on? Deposits are sometimes required for Ameren Illinois customers. Residential deposits are limited to one-sixth of the estimated annual service charges.

Gas will be delivered at a nominal pressure of 7 inches water column (1/4 pound per square inch).

Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power.

Call IVR at 573-615-8822 to check the status of your application. If you need additional assistance, call the Emergency Utility Assistance Line at 573-217-4141 and follow the prompts carefully.

Through the month of April, Ameren Illinois will only disconnect residential customers for non-payment who owe 150% of average arrears ($628 or more). Starting in May 2022, Ameren Illinois will resume its standard business operations disconnection practices.

12, 2022) – Ameren Missouri announced a new energy assistance pilot program, New Start Energy Relief, to help unhoused electric customers return to permanent housing. Through this program, the company plans to provide $500,000 annually to customers in need, for a total of $1.5 million over the next three years.

A utility CANNOT disconnect your service: If it's between December 1 and March 31 AND if the utility accepted LIHEAP funds on the account after September 1 of the heating season. If it's between December 1 and March 31 and you have an electric heat account (if your primary heat source is powered by electricity).