What four principles form the basis of the AODA standard?

Under the customer service standard, each university must ensure that its policies, practices and procedures address the requirements of the standard, and use reasonable efforts to ensure they are consistent with the principles of independence, dignity, integration and equality of opportunity.

What is the AODA Accessibility for Ontarians with Disabilities Act?

The Accessibility for Ontarians with Disabilities Act (AODA) is a law that sets out a process for developing and enforcing accessibility standards. Persons with disabilities and industry representatives work together with the government to develop the standards.

Are PDFs AODA compliant?

The AODA requires that all websites and web content are compliant with the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. This means that your website and PDFs must be designed and developed in a way that is accessible to people with disabilities.

What is the customer service standard AODA?

The Customer Services Standard is one of five Standards within the Accessibility for Ontarians with Disabilities Act's (AODA) Integrated Accessibility Standards Regulation (IASR). This standard includes requirements for removing barriers for people with disabilities so they can access goods, services, and facilities.

What are the 5 standards of AODA?

standards relating to 5 areas: customer service, employment, information and communications, transportation, and the built environment (buildings and outdoor spaces).

What are the key principles of AODA?

The Accessibility for Ontarians with Disabilities Act (AODA) is legislation that focuses on the core principles of independence, dignity, integration, and equality of opportunity for all individuals.

What are the 4 principles of customer service have been identified as AODA?

Use reasonable efforts to ensure that your policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity.

Is dignity one of the four principles of accessible customer service?

DIGNITY: What does the principle of dignity mean? Policies, procedures and practices that respect the dignity of a person with a disability are those that treat them as customers and clients who are as valued and as deserving of effective and full service as any other customer.

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Canada Accessibility For Ontarians With Disabilities Act (aoda) Customer Feedback Form 2011

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