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CIT programs emphasize access to treatment services rather than jail time for persons displaying signs of mental illness. Outcomes for both officers and the individuals in crisis are improved when communities work together in effective CIT programs.

The Crisis Intervention Team (CIT) program has become a globally recognized model for safely and effectively assisting people with mental and substance use disorders who experience crises in the community.

Crisis Intervention Techniques are varied and can be adapted for different crises. These include techniques such as reality testing, active listening, problem-solving, empathic responding, providing support, and offering resources.

A community-based collaboration between law enforcement, mental health agencies, consumers and family members, National Alliance on Mental Illness (NAMI)-Charlotte, and Central Piedmont Community College (CPCC).

A Crisis Intervention Team (CIT) is a self-initiated community partnership between local law enforcement, county health services, mental health advocates, and mental health consumers. It is designed to address the needs of mental health consumers who enter the judicial system during a crisis state.