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File grievances over the phone by calling Member Services at 1-855-817-5785 (TTY: 711). Monday through Friday from 8 a.m. to 8 p.m. The call is free.

Elevance Health, which operates Anthem plans, said the letters went to fewer than 150 providers. The insurer said that in most cases it won't cover Ozempic unless a patient is diagnosed with diabetes and has tried another medication to manage it, but physicians can still prescribe it.

In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123.

Send a secure message For general questions about enrollment, email email MPSInquiries@anthem.com.

Anthem HealthKeepers Plus, offered by HealthKeepers, Inc., is a health plan that contracts with the Virginia Department of Medical Assistance Services to provide Medicaid benefits to enrollees.

File grievances over the phone by calling Member Services at 1-855-817-5785 (TTY: 711). Monday through Friday from 8 a.m. to 8 p.m. The call is free.

By Phone: Call the number on the back of the member's ID card or dial 800-676-BLUE (2583) to speak to a Provider Service representative.

Have questions? Contact Member Services: Log in to your account to send us a secure message. Call Member Services at 1-800-901-0020 (TTY 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern time.