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For banks and credit card companies, you may reach out to the Bangko Sentral ng Pilipinas (BSP); For lending and financing companies, online lending apps, and microfinance institutions, you may contact the Securities and Exchange Commission (SEC); and.

The contact information for the two government-approved bodies that investigate complaints follows below: ADR Chambers Banking Ombuds Office at 1-800-941-3655 or .bankingombuds.ca. Ombudsman for Banking Services and Investments (OBSI) at 1-888-451-4519 / 416-287-2877, email: ombudsman@obsi.ca.

​​​​​​​Consumer Assistance Channels and Chatbot Please send the CIR form to consumeraffairs@bsp.gov.ph.

Alternatively, you may submit to BSP a duly accomplished Complaints, Inquiries and Requests (CIR) Form, which you may access through this link: https://bit.ly/3jOVi79. Please send the CIR form to consumeraffairs@bsp.gov.ph. Kindly use same CIR Form for follow-ups/subsequent issues on complaints filed against BSFIs.

You have the right to escalate your complaint to the Director, Consumer Protection Department (CPD) of the CBN after lodging your complaint, when your bank fails to acknowledge within three days or issue a tracking number, or fails to resolve the complaint within the timelines as stipulated by the Consumer Protection ...

For banks and credit card companies, you may reach out to the Bangko Sentral ng Pilipinas (BSP); For lending and financing companies, online lending apps, and microfinance institutions, you may contact the Securities and Exchange Commission (SEC); and.

After a critical incident is diffused and all parties involved are safe and secure, a Critical Incident Report (CIR) (Form 302 – Critical Incident Report Form) will be prepared by the involved staff person(s), with the assistance of the DME as necessary.