Get Service Call Template 2012-2024

All claims related to loss, damage, or misdelivery of Shipments (“Shipment Claims”) must be handled through OnTrac's Claims Management Department at cargoclaims@ontrac.com and not its Accounts Receivable Department.

Use ontrac.com for Faster Customer Service Both our Tracking Results and Contact Us pages include special action form that helps us address your service requests as quickly as possible. You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.

All claims related to loss, damage, or misdelivery of Shipments (“Shipment Claims”) must be handled through OnTrac's Claims Management Department at cargoclaims@ontrac.com and not its Accounts Receivable Department.

Use ontrac.com for Faster Customer Service Both our Tracking Results and Contact Us pages include special action form that helps us address your service requests as quickly as possible. You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.

There are a few possible explanations if your delivery process says “out for delivery” but you don't receive the package. The most likely explanation is that the package was misdirected and is being delivered to the wrong final destination address.

There are a few possible explanations if your delivery process says “out for delivery” but you don't receive the package. The most likely explanation is that the package was misdirected and is being delivered to the wrong final destination address.

If you opted for USPS delivery, your mail carrier will deliver the package to your mailbox or door. If you selected UPS, or Ontrac, the driver will leave the package at your door.

OnTrac's customer service team can be reached by texting (302) 246-7136 * and a representative will be happy to help.

If you opted for USPS delivery, your mail carrier will deliver the package to your mailbox or door. If you selected UPS, or Ontrac, the driver will leave the package at your door.

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process.

Respond to your customer's inquiry as quickly as possible and make it very clear that you're on the case to find their package. Ensure them that if the package is not found, you will work on reimbursing them immediately. Next, call up the customer service line for your mail carrier. File a claim immediately.

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process.

OnTrac's customer service team can be reached by texting (302) 246-7136 * and a representative will be happy to help.

There are several ways to trace your OnTrac package with your tracking number, but the easiest is to search at the top of this page. To use Circuit, copy and paste the tracking number from the sender into the search above and hit “Track package” or enter to get your package's status.

Don't forget that OnTrac works hard to deliver your parcels on time, which means they could be delivered the next day or within 2 days.

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process.

What is OnTrac's customer service phone number? OnTrac's customer service team can be reached by texting (302) 246-7136 * and a representative will be happy to help.

Respond to your customer's inquiry as quickly as possible and make it very clear that you're on the case to find their package. Ensure them that if the package is not found, you will work on reimbursing them immediately. Next, call up the customer service line for your mail carrier. File a claim immediately.

Use ontrac.com for Faster Customer Service Both our Tracking Results and Contact Us pages include special action form that helps us address your service requests as quickly as possible. You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.

All claims related to loss, damage, or misdelivery of Shipments (“Shipment Claims”) must be handled through OnTrac's Claims Management Department at cargoclaims@ontrac.com and not its Accounts Receivable Department.

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process.

Use ontrac.com for Faster Customer Service Both our Tracking Results and Contact Us pages include special action form that helps us address your service requests as quickly as possible. You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.

There are several ways to trace your OnTrac package with your tracking number, but the easiest is to search at the top of this page. To use Circuit, copy and paste the tracking number from the sender into the search above and hit “Track package” or enter to get your package's status.

There are a few possible explanations if your delivery process says “out for delivery” but you don't receive the package. The most likely explanation is that the package was misdirected and is being delivered to the wrong final destination address.

Don't forget that OnTrac works hard to deliver your parcels on time, which means they could be delivered the next day or within 2 days.

If you opted for USPS delivery, your mail carrier will deliver the package to your mailbox or door. If you selected UPS, or Ontrac, the driver will leave the package at your door.

What is OnTrac's customer service phone number? OnTrac's customer service team can be reached by texting (302) 246-7136 * and a representative will be happy to help.

OnTrac's customer service team can be reached by texting (302) 246-7136 * and a representative will be happy to help.

Use ontrac.com for Faster Customer Service Both our Tracking Results and Contact Us pages include special action form that helps us address your service requests as quickly as possible. You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process.

Respond to your customer's inquiry as quickly as possible and make it very clear that you're on the case to find their package. Ensure them that if the package is not found, you will work on reimbursing them immediately. Next, call up the customer service line for your mail carrier. File a claim immediately.

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process.

There are several ways to trace your OnTrac package with your tracking number, but the easiest is to search at the top of this page. To use Circuit, copy and paste the tracking number from the sender into the search above and hit “Track package” or enter to get your package's status.

Don't forget that OnTrac works hard to deliver your parcels on time, which means they could be delivered the next day or within 2 days.

What is OnTrac's customer service phone number? OnTrac's customer service team can be reached by texting (302) 246-7136 * and a representative will be happy to help.

Use ontrac.com for Faster Customer Service Both our Tracking Results and Contact Us pages include special action form that helps us address your service requests as quickly as possible. You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.