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Get Managing Caller Profiles Across Multiple Call Hold ... - Google Books

G Stephanie Leung, Ann Arbor, MI (US); Folu Okunseinde, Oakhurst, NJ (US); Michael A. Paolini, Austin, TX (US); Seema Sheth-Voss, Cambridge, MA (US); Scott Lee Winters, Austin, TX (73) Assignee: International Business Machines (*) Notice: References Cited 4,953,204 A 5,875,231 A * 5,946,378 6,028,917 6,522,743 6,639,982 * 8/1999 * 2/2000 * 2/2003 * 10/2003 A A B1 B1 8/1990 Cuschleg et al. .... .. 379/266.05 2/1999 Farfan et al. ........ .. 379/209.01 Farfan ................... .. 379/8.

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