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With O2 Refresh, there's no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan. There's no termination charge for ending your Airtime Plan once you've settled your Phone Plan.
You can exchange your device for a different one within our 14-day Change-Your-Mind Period. For new Pay Monthly customers, we'll cancel the whole original transaction. You'll need to complete a new purchase, including a new credit check where applicable.
If you decide to leave us, you can cancel your contract any time by calling 202, free from your O2 phone, and giving 30 days' notice. Before you leave us, you'll need to pay any outstanding charges on your account. Your contract will end 30 days after we receive your request to leave.
These customers can text 'STAC' to 75075 to request a 'service termination authorisation code'. The rest of the process is the same as above. This takes away the hassle of having to talk to your current provider if you simply want to leave them.