A rebuttal letter sample for chargeback is a detailed document that serves as a response to a customer's disputed credit card chargeback claim. This letter is prepared by a merchant or service provider to present their case and counter the customer's claims. It is crucial for this rebuttal letter to clearly state the reasons, evidence, and any additional relevant information to support the merchant's position. Keywords: Rebuttal letter, sample, chargeback, disputed, credit card, claim, merchant, service provider, response, customer's claims, reasons, evidence, relevant information. Different types of Rebuttal letter samples for chargeback: 1. Product/Service Non-Delivery Rebuttal Letter: This type of letter is used when a customer claims they never received the product or service they purchased. The merchant needs to provide evidence of shipment, delivery confirmation, or any related tracking information to counter this claim. 2. Defective Product/Service Rebuttal Letter: If the customer states that the product or service received was defective or did not meet their expectations, the merchant should address this claim by providing relevant evidence such as repair receipts, quality control reports, or any other supporting documentation. 3. Unauthorized Charge Rebuttal Letter: When a customer claims that the charge on their credit card statement was unauthorized, the merchant must provide proof of authorization. This may include signed documents, delivery confirmations, or any other records that validate the customer's agreement to the purchase. 4. Misrepresented Product/Service Rebuttal Letter: If the customer alleges that the product or service they received was misrepresented, the merchant should provide detailed descriptions, advertisements, pictures, or any other evidence to demonstrate the accuracy of their representation. 5. Cancelled Subscription Rebuttal Letter: In cases where a customer claims they canceled a subscription, but the merchant continued to charge, the rebuttal letter should include evidence of cancellation requests, communication records, or any other relevant information to prove the validity of the charges. Overall, a successful rebuttal letter sample for a chargeback needs to address the specific claims made by the customer, provide relevant evidence to support the merchant's position, and effectively communicate the merchant's perspective.