An independent, impartial, and confidential resource to ensure complaints about DFPI staff or actions receive full and impartial review. Learn where to file a complaint about banking and investment products, retirement plans, and the companies and professionals that offer them.OFFICE OF THE STATE LONG-TERM CARE OMBUDSMAN. Fill out the Online Customer Complaint Form. We will forward your complaint directly to this company and ask for a response. ALL complaints must be submitted in writing. The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response. Learn more about the CIS Ombudsman's processes and topics related to U.S. Citizenship and Immigration Services (USCIS). If you are looking for:. The preferred method for submitting a concern is through our online submission form as it allows for more direct, timely receipt and review of your concerns.