The fastest way to get help with an insurance question. Call our Help Line at 800-252-3439.This article explains when and why your vehicle or property can be repossessed, your rights, and how you might get the property back. Call our Help Line at 8002523439, from 8 am to 5 pm Central time, Monday through Friday. Get help or file a complaint following these steps. There are several different incident types that can be submitted online. Please select one from the following items. Learn more about Texas' repossession laws, what Texas repo agents can and cannot do, and what happens after the car is taken away. The only way to get your car back in Texas is to "redeem," or pay off the full loan balance, plus the repossession fee. My car was stolen with lapsed insurance then the credit company repossessed it in a city 1,000 miles away.