All investigations are confidential and provided at no charge. Please outline the issues of complaint.Be as specific as possible. Any individual may bring a complaint to the ombudsman's attention while an ombudsman is completing an assessment or visit. A complaint form must be completed and filed with the Commission prior to the Commission launching an investigation. Filing a complaint – You must file a signed and verified complaint with the Commission to begin the investigative process. To file a complaint online, Click Here. Use the following definition of complaint, which is also provided in Part I, C, page 1 on the hard copy of the reporting form. 655.0323, Florida Statutes, should be submitted on Form OFR-U-3231 – Complaint. Exceptions would include a parent filing a complaint for a minor child or other similar situations.