To submit a complaint to the HHS Ombudsman, you can: Fill out this online form. Call 866-566-8989 8 a.m.Section 7050 Information Regarding the Investigation of Complaints o whether the certified ombudsman verified the complaint as required by. Determining a complaint is "verified". Call a Customer Advocate at 1-877-688-1811 (TTY: 711). An ombudsman has the resources of the Texas Health and Human Services and other agencies to help resolve complaints and concerns. Use the following definition of complaint, which is also provided in Part I, C, page 1 on the hard copy of the reporting form. (If other agency requests consultation, in contrast to filing a complaint, record under "Other Ombudsman Activities," Part III, D., item 4.) 9. What is the source of your complaint? Use this form to notify the college of a classroom issue or concern you have had with a faculty member or an academic department or staff member.