File a complaint with the Attorney General's Office (AGO). Consumer Services responds to consumer inquiries and intervenes on behalf of consumers to help resolve complaints against insurers, agents, and other licensees.Chapter 13 bankruptcy can help to get your repossessed car back in Massachusetts due to automatic stay and turnover provisions. What should I do with my insurance if my car is repossessed? The complaint file is public record pursuant to Massachusetts law once the complaint file is closed and may be released upon request. Auto Repossession Lawyer in Massachusetts. The law protects certain income and property from creditors. If a creditor wins a case against you in court, you are responsible for the debt. Can You Remove Your Belongings During a Repossession? As in, the time it takes to process a vehicle.