If you have questions about insurance, need to file a complaint or want to report suspected insurance fraud, we can help. Car Repossession information from the NC Department of Justice.Helpful suggestions for those behind on car payments or facing automobile repossession. After you've completed the form and printed copies, please hit submit to send your complaint to the Consumer Protection Division. This guide includes information about filling out forms for small claims court. If you don't make your car payments on time, your lender might have the right to take your car without going to court or telling you first. Where can I get help with a concern or complaint against an insurance company in North Carolina? Contact the North Carolina Department of Insurance. For Repossession related issues fill out the Repossession Contact Form. Search for: Areas Of Focus.