Instructions for filing a Consumer Statement of Complaint. Before filing a Written Statement of Complaint, complain directly to the person,.So I got into a bad financial situation 8 years ago and stopped paying for my car bought from Carmax. No specific forewarning of impending repossession is needed, as it would have been spelled out as a possibility in your financing agreement. This article covers how vehicle repossession works in New York state and what your rights are as a New Yorker. In this article, I am going to explain what those situations are, the laws that regulate this area, and what you can do about a wrongful repossession. The Records Bureau is responsible for collecting, maintaining, and distributing all police reports and related records. The best thing to do is just turn the car over and do a voluntary repossession if you can't pay for the vehicle. The Orange Police Department strives to deliver the highest quality of professional services to everyone who lives and works in the City of Orange. See how the complaint process works.