Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.
We protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law. We arm people with the information, steps, and tools that they need to make smart financial decisions.
Once a company receives a complaint from the CFPB, it is responsible for responding within 15 calendar days. If the response is not final, the company is responsible for letting the CFPB know. They will then have up to 60 days to provide a final response.
If you have a complaint about a professional agency or a third-party debt collector, you may wish to call the Texas Attorney General's Consumer Protection Helpline at 800.621. 0508. That agency accepts complaints of this kind and has additional information about debt collection.
We have supervisory authority over banks, thrifts, and credit unions with assets over $10 billion, as well as their affiliates.
Bottom line. If you're having issues with a financial service provider – be it with overdraft fees, a HELOC or student loans – filing a complaint with the CFPB can help you get to a resolution.
The statute of limitations on debt in Texas is four years.
The Office of Consumer Credit Commissioner (OCCC) licenses and regulates non-depository lenders providing consumer loans to Texas residents. We also register creditors who sell goods or services on credit terms.
When your car is repossessed, your lender must sell the vehicle in a “commercially reasonable manner.” Once the car is sold, the lender must reduce your loan by the amount sold. If you still owe on your loan AFTER the sale, you have a “deficiency” and can be sued for the amount.
Debt collectors cannot repossess your possessions if the debt is unsecured, such as a credit card or student loan. In the case of secured debt, however, particularly auto loans, for which the car is collateral, failure to make payments can result in repossession of the vehicle.