The facts, as presented, must be in the form of an affidavit, and notarized or signed under oath. Contact the Internal Affairs Unit with complaints and compliments.We review all feedback and use it to better serve you. To submit a complaint to the HHS Ombudsman, you can: Fill out this online form. Call 866-566-8989 8 a.m. Did you fill out the complaint form legibly and completely? Even if the plaintiff were to file a verified complaint, the defendant in this type of case does not have to file a verified answer. Your written answer must be filed with the court and a copy must be sent to the opposing side. You are not required to use TREC's Complaint Form. The form asks you to provide a clear statement of the problem you are having.