To file this lawsuit, you must go to the General District Court Clerk's office. If you don't make your car payments on time, your lender might have the right to take your car without going to court or telling you first.You may complete a complaint form online or download one of our complaint forms. For further assistance call our Consumer Protection Hotline at 1-800-552-9963. California law permits cars to be repossessed after one late or missed loan payment. Cars may be repossessed after missed insurance payments as well. I certify that I, or the firm, company, or corporation I am authorized to represent, am the legal owner within the meaning of California Vehicle Code. How Do I File a Complaint With the Bureau? File a Complaint; Complaint Form. Consumer Complaint Form.