Use our Insurance Complaint Portal to submit your complaint. Set up an account using a valid email address and create a password.There is no charge to you for submitting a complaint. The complaint process is different depending on the type of business or entity. If you don't make your car payments on time, your lender might have the right to take your car without going to court or telling you first. Use this repossession guide to protect your property. Have you borrowed money to buy property (like a car)? A Virginia consumer law attorney can also assess whether there are deficiency defenses and other issues with the repossession. You may complete a complaint form online or download one of our complaint forms. For further assistance call our Consumer Protection Hotline at 1-800-552-9963.