Attach copies of any letters, documents, contracts, or receipts pertinent to your complaint. Complete the online form below or print out and complete the PDF version of the form and mail to: VBOA Enforcement Division 9960 Mayland Drive, Suite 402If you are going to submit a complaint form to us, please make sure to include COPIES of any supporting documents such as contracts, invoices, receipts, etc. You may complete a complaint form online or download one of our complaint forms. For further assistance call our Consumer Protection Hotline at 1-800-552-9963. The preferred method for submitting a concern is through our online submission form as it allows for more direct, timely receipt and review of your concerns. What do I need to do? ALL complaints must be submitted in writing. Run out; expired; not filled in a timely manner; incorrectly labeled, and similar problems. 45. The association shall certify with each annual report filing that the association complaint procedure has been adopted and is in effect.