How to file a complaint with the Washington State Department of Financial Institutions against a bank or trust company. If you have a problem with a financial institution, you can file a complaint with DFI.We will investigate the complaint and work to resolve it. Fill out the Online Customer Complaint Form. Your complaint goes through several steps that help you get a response and help us identify problems in the marketplace. 1. Complaint submitted. Please contact the Office of the Ombuds at 206-477-1050 if you have any questions about how to fill out this form. Verify policies and procedures, Form I9 and employment eligibility, contact the USCIS Verification Programs. ALL complaints must be submitted in writing. Current students should contact their financial aid office first.
