A complaint is generally an expression of some disagreement with a procedure or a process regarding special education programs, procedures or services. Mail Fill out and send the paper ADA Complaint Form.Section 504 is a civil rights law that prohibits discrimination against individuals with disabilities. Section 504 of the Act specifically ensures that people with disabilities have equal opportunities and access to facilities, programs and services. The Section 504 process includes identification, referral and screening, evaluation, eligibility, need for accommodations and triennial reevaluation. Bush signed into law the Americans with Disabilities Act (ADA). Disability rights are civil rights. From voting to parking, the ADA is a law that protects people with disabilities in many areas of public life. If you think you've experienced discrimination at VA or in a VAfunded program, you can file a complaint with our external complaints program. You may not be discriminated against because of your disability nor may you be retaliated against for engaging in a protected act.