Consumer Services responds to consumer inquiries and intervenes on behalf of consumers to help resolve complaints against insurers, agents, and other licensees. Speak to a Benefits Advisor about employee-sponsored benefits and get help when you have been wrongly denied.The letter must outline your complaint, the harm you suffered, and how you want the problem resolved. This is called a 30 Day Demand Letter. 1132(c) for failure to provide copies of the ERISA statement in a timely manner for the simple reason that Plaintiffs'. " Edes, 288 F. Supp. The employee voluntarily states this choice in writing. Employees who fill out the waiver should understand that they are waiving their meal. ERISA also established the. Part 4 of Title I of ERISA sets out the responsibilities of employee benefit plan fiduciaries.