File Your Complaint. Visit our Consumer Complaint Center at consumercomplaints.fcc.Go to the nearest police station and write an application to the SHO or Chowki incharge about the missing phone. You may be able to file an incident report online, and once it has been processed, receive a Police Report that can be used for insurance purposes. Use this page to file a police report. You can request an incident report copy here. Fill out the following form and mail to the address below or file online. Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account. If you lost the phone associated with your account or you're unable to contact your driver, fill out this form so our team can assist you.