Convenient tools and guidelines to help you get paid faster. How to submit a claim.To submit claims online via Availity, choose the button labeled "Medicaid Claim Submission – Office Ally. Find the forms and documents you need. This procedure requires that you (or your attorney) send written notice of the proposed settlement to the insurers that provide underinsured motorist coverage. The legal process in regards to a personal injury case can be broken down to several different parts. Call our corporate contact center. They don't have access to member account info, but they can share contact options for Aetna Member Services. Our Member Services representatives are available Monday through Friday, from 7 AM to 7 PM, eastern standard time. This legal term refers to an insurance company's right to recover medical expenses they've paid on behalf of their policyholder.