Fill in the required information and click Next. Under state law, all claimants are required to make three work search contacts each week and keep a record of their work search activities.Accurately Report the Reason You Are Unemployed. The fastest way to file a new claim is to file online at des.nc.gov. If you don't have access to a computer or need assistance, you may file over the phone. Feel free to call our consumer assistance line at (919) 716-6000 should you need help completing the form. Before You File a Complaint. This video will provide information on how to file a weekly certification with the Division of Employment Security. To receive unemployment insurance benefits, you need to file a claim with the unemployment insurance program in the state where you worked. I lost my job last Friday and now I just found out it wasn't a layoff like I was originally told.