Formal Complaint Process. Internal Affairs Unit supervisors take sworn statements from the complainant and any witnesses to an incident.The sworn ethics complaint must be filed in the Office of the City Clerk: Mailing address: Office of the City Clerk P.O. Box 839966. Learn who to contact about issues related to disability accessibility in private businesses and housing. This letter becomes part of the license holder's record and will be considered if further complaints are filed. You as our customer are entitled to make a complaint to us. Filing a Complaint in the State of Texas. The first step in filing a grievance is to complete a grievance form either through the Bar's online submission system, located at cdc.texasbar. Formal complaints include excessive use of force, criminal behavior, and failure to perform police responsibilities. You can file a formal job discrimination complaint with the EEOC whenever you believe you are: