" The Board has interpreted "timely manner" as being two to three weeks. How do I fill out the form?At the top of the form, print your full name and address. Massachusetts General Hospital. You'll need a valid form of ID that proves residency in Massachusetts. To contact Patient and Family Relations for help solving problems or concerns at 617-726-3370 or for any questions about your Rights and Responsibilities. Q. Can PFR help me access my medical records? Start a virtual toy drive! Every dollar you raise helps us restock playrooms at Boston Children's, provide gifts to patients and fill urgent needs for families. You will need to fill out an application to see if you qualify for help paying for costs.