The process for replacing your Tervis products is easy! Just follow the simple instructions below: Step 1: Fill out returns form and submit to Tervis.3-b Immediately call the Travis Sales Department and be prepared to give us: (3-b-1) The SKU of the damaged item. To register your TRAVIS INDUSTRIES, INC. After our evaluation of the refused product, we are finding an unusually high rate of fieldrepairable product refused upon delivery. My TravisMathew (product) is defective but I didn't purchase it online or in your store. Travis Perkins does not accept returns on custommade items, sealed products that have been opened, used or altered, or hygienerelated items. Travis Bean Designs LLC (TBD) warrants this instrument to be free from defects in materials and workmanship for the life of the original retail purchaser. No returns, exchanges, or modifications to your order after placed. Travis never lived in the property and was unsure what defects, if any actually existed with the nearly 80 yearold house.