If you received a damaged or defect item purchased directly from travismathew. The legal definition of a defective product is an imperfection due to either faulty manufacturing or design, or one that came with insufficient instructions.On the other hand, a defective product may or may not be recalled, meaning that it could still remain on the market. Injured By Defective Products in Houston, TX? What Is a Product Defect? When a product is defective, it means that the product has some kind of flaw or problem that makes it unreasonably dangerous to use. Once you submit the product and a complaint, the manufacturers can perform a full product rework. A product may be missing key safety features, or it may be inherently hazardous to use. Injuries from defective products are not limited to physical harm. Should you not agree to such an amendment, you may cancel your participation in the Program as set out in Section 8.