Consumer Fraud Helplines 1-800-386-5438 (Chicago) 1-800-243-0618 (Springfield) 1-800-0618-0607 (Carbondale). Individuals with hearingConsumers are urged to use the CHI 311 system (call 3-1-1, use the CHI311 mobile app, or visit 311.chicago. If you're been the victim of fraud or an unfair business practice in the greater Chicago area, we offer determined representation that gets results. The Illinois Consumer Fraud and Deceptive Business Practices Act (ICFA) prohibits unfair or deceptive acts or practices in the conduct of trade or commerce. Attorney General Kwame Raoul's Consumer Protection Division protects Illinois consumers and businesses from fraud, deception, and unfair business practices. The Illinois Deceptive Business Practices and Consumer Fraud Act (Act) protects consumers from businesses that would try to take advantage of them. The FTC takes deceptive advertising seriously. If you're worried about whether your campaigns comply with marketing laws, our attorneys are happy to assist. Consumers may bring complaints of alleged deceptive practices to the Attorney General, who may pursue injunctive and other relief against the business.