Ways to File a Consumer Complaint Online: Submit your complaint online. Note: You do NOT need to create an account to file a complaint with DCWP.It is important that you attempt to resolve your complaint with the company before filing with the Division of Consumer Protection (DCP). You can file a claim for a deceptive practice or act under section 349 of the New York General Business Law. The Office of the New York State Attorney General protects New Yorkers from fraudulent, misleading, deceptive, and illegal trade practices. Some claims are outright fraud. The New York City Consumer Protection Law prohibits DECEPTIVE TRADE. To submit an appeal to the AICP, students must complete Form B and write a letter explaining their appeal, including demonstrating the grounds for the appeal. GBL § 349 prohibits "deceptive acts or practices in the conduct of any business, trade or commerce or in the furnishing of any service. In the administrative process, the Commission determines in an adjudicative proceeding whether a practice violates the law.