An Ombudsman is an advocate. Provides advocacy and appeal representation to help individuals get the VR and IL services for which they are eligible.DLC is a private, non-profit organization responsible for providing protection and advocacy for the rights of Massachusetts residents with disabilities. If you have questions about patient rights and responsibilities, call the Patient Advocate office at 781-756-7159 or Case Management at 781-729-9000, ext. You have the right to be informed of your health status, be involved in care planning and treatment and be able to request or refuse treatment. This document is designed for people with disabilities. This summarizes both federal law and the Massachusetts Patients' Bill of Rights. In Massachusetts, the tool for implementing your advance directives is a Health Care Proxy. 27. Advocates ask questions, write down information, and speak up for you. They help you get the care and resources you need.