This policy is intended to provide an informal resolution process for discrete instances of alleged discrimination based on a list of given classes. When decisions about hiring, layoffs, pay, or other work terms or conditions are based on factors other than qualifications or job performance.The Health Care Section handles complaints against entities that engage in unfair or deceptive acts or practices in the health care industry. A current employee may be subjected to harassment because of his or her gender, age, religion, race, national origin, or disability.