AcceptanceNOW is now Acima! Enjoy the same great service with a new name and look.To submit a complaint login to your Customer Portal Account and select 'Contact Us' then Submit a Complaint. This organization is not BBB accredited. For more than 50 years, Acceptance Insurance has been helping people save money on their car insurance. We specialize in helping drivers with imperfect records. There is no limit on discounts or the number of visits, and no paperwork to fill out. AcceptanceNow. Manage Your Agreements. Anytime. This company is a scam. They charge so many hidden fees.