Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from a.m. to p.m. Eastern Time (Alaska and Hawaii are a.m. - p.m. ET)
Where to file a complaint about mail services To file a complaint online, select the topic below "What's the reason for your inquiry?" on the USPS "Email us" page. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.
When you contact us with a mail service issue, your inquiry is documented at the Commission, and may be forwarded to the U.S. Postal Service for additional resolution. The Postal Service will then look into your issue and respond directly to you within 45 days with their findings.
Is USPS Reliable: The United States Postal Service (USPS) is a constant in the world of shipping. It delivers to 98% of the nation's population in under three days. This shows USPS's strong commitment to the American people, even in tough times.
The Board of Governors of the United States Postal Service is the governing body of the United States Postal Service (USPS). The board oversees the activities of the Postal Service, while the postmaster general actively manages its day-to-day operations.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
Four if the business doesn't respond. We'll let you know complaints are generally closed within 30MoreFour if the business doesn't respond. We'll let you know complaints are generally closed within 30 calendar days from the date it was filed. And number five if the business responds to a complaint.
The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide. The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
Four if the business doesn't respond. We'll let you know complaints are generally closed within 30MoreFour if the business doesn't respond. We'll let you know complaints are generally closed within 30 calendar days from the date it was filed. And number five if the business responds to a complaint.