You have the option of filing a complaint on-line against a facility or program licensed through the Healthcare Facility Regulation Division. To submit a complaint against a licensed individual or a licensed facility, you must provide their name and license number.Electronic service of pleadings. A person to be served may consent to being served with pleadings electronically. The purpose of these rules is to provide minimal requirements for the licensing and inspection of drug abuse treatment and education programs. How do I file an answer to a complaint without an attorney? First of all read the applicable law. Contact the treatment center. Most treatment facilities have an internal complaint process. What if I am in a MAT program for opioid addiction that requires me to take opioid medication?