(1) The purpose of the Department of Health is to protect and promote the health of all residents and visitors in the state through organized state and community efforts, including cooperative agreements with counties.
If you wish to file a complaint against a licensed health care facility regulated by the Agency for Health Care Administration, please contact us at 1-888-419-3456 / 800-955-8771 Florida Relay Service (TDD number) or use our Licensed Health Care Facility Complaint Form.
Writing an Effective Complaint The effective com- plaint letter is written to the Chief Executive Officer of the hospital or health plan and has four ele- ments: 1) a compliment, 2) detailed description of the event, 3) expression of disappointment, and 4) a proposed resolution.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission.
If you wish to file a complaint against a licensed health care facility regulated by the Agency for Health Care Administration, please contact us at 1-888-419-3456 / 800-955-8771 Florida Relay Service (TDD number) or use our Licensed Health Care Facility Complaint Form.
File a complaint if: You have a problem with the quality of the care you got or are getting. You have a problem with how you're being treated by your plans.
Be filed in writing by mail, fax, e-mail, or via the OCR Complaint Portal. Name the health care or social service provider involved, and describe the acts or omissions, you believe violated civil rights laws or regulations. Be filed within 180 days of when you knew that the act or omission complained of occurred.
Consumer Services Section MQAnsumerServices@FLhealth. Fax. 850-488-0796. Florida Department of Health. 4052 Bald Cypress Way, Bin C75. Tallahassee, FL 32399-3275.
What happens to a complaint once it is filed? It is: reviewed for possible violations of Florida law; investigated if the review determines a possible violation; and referred to the Prosecution Services Unit after investigation.