When someone files a discrimination complaint, CRD evaluates the facts and decides whether to accept the case for investigation. Complete our complaint form (PDF) or draft your own complaint and submit via email, fax, or mail.You may also file a complaint over the phone. Phone. Call L.A. Care at 1- (TTY: 711) and ask to have a form sent to you. When you get the form, fill it out. If you are unhappy with your substance use disorder, or related services with a contracted SAPC provider, you may file a grievance (or complaint). Patients' Rights Advocates investigate and respond to grievances and complaints about inpatient and outpatient mental health providers. You may contact LA Care first to let us know about your problem. Call us 24 hours a day, 7 days a week, including holidays at 1- (TTY: 711). The following procedure will guide staff in investigating and attempting to resolve discrimination complaints.