If you would like to file a complaint via hard copy, please call us on our consumer assistance line at (919) 716-6000, and we will mail you a complaint form. Feel free to call our consumer assistance line at (919) 716-6000 should you need help completing the form.Before You File a Complaint. If you have questions about insurance, need to file a complaint or want to report suspected insurance fraud, we can help. You may wish to file a consumer complaint with the North Carolina Consumer Protection Division. You may file a formal complaint with the North Carolina Utilities Commission. Individuals may file formal complaints without an attorney if they so choose. File a complaint online. You are required to keep the Court advised of your current address and contact phone number. Contact Information.