BBB: How to write a good complaint, review If you had a good or bad experience with a business and want to tell other people, you'll probably write a review. But not all reviews or complaints are made equal. Be factual. Be specific. Be polite. Be personable.
Email Use the online “email us” form if you have a tracking/confirmation number. USPS seems to have a loose definition of what qualifies as an email. Try emailing socialmedia@usps or postalone@emailps.
Tips for writing a successful complaint letter Structure. Address the letter to a real person. Be honest and straightforward. Maintain a firm but respectful tone, and avoid aggressive, accusing language. Include your contact information. Tell them what you want. Do not threaten action. Keep copies and records.
For other issues or more information, you can e-mail the Postal Service's Customer Care Center at USPS® Customer Service or call 1-800-ASK-USPS (1-800-275-8777).
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
In the past two centuries, Congress has held to this belief. In 1970, Congress transformed the Post Office Department into the United States Postal Service, a self-supporting establishment of the government with more authority over its own operations.
To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). File a complaint online. Call 1-888-USPS-OIG (1-888-877-7644).
Claims for Loss or Damage Online: Go to ps⁄help⁄claims. htm for information on USPS domestic insurance. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Evidence of Insurance. Proof of Value. Proof of Damage or Partial Loss of Contents.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.