To file a report or complaint through the Hotline service: Complete an online Complaint Form; Call toll-free at 1-855-503-8072. Please see the Employee Handbook, Grievance Procedure for information regarding the steps to file an appeal.Name of Department employee(s) involved; A brief description of the complaint. View complaints of Pima Federal Credit Union filed with BBB. BBB helps resolve disputes with the services or products a business provides. Online: Use our online student complaint form; Review Process: Complaint Review Process. FAQ: Get answers to some common questions here. State the details of the company you are filing the complaint with. Include the name, address, email, and phone number. Please complete your application submission before your browser times out to avoid any issues and prevent data loss.