The BBB gives the consumer the ability ot complain and it just as well gives the business the opportunity to state their position. It also allows for either party to explain how the situation was resolved - if at all.
Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company's name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.
Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide. The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
I have a problem with a business. Where can I get help? You may wish to file a consumer complaint with the North Carolina Consumer Protection Division. You can file a complaint online or call 1-877-5-NO-SCAM for assistance.
Via Better Business Bureau's website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company's name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.
The BBB will ask your business to follow up within 14 calendar days of the complaint, then notify the customer of your response. ing to its website, "Failure to respond to a BBB complaint may have a negative impact on the BBB rating of any business."
File Complaint Online: Mail/Fax: Mailing Address: NYC Department of Consumer and Worker Protection. Consumer Services Division. 42 Broadway, 9th Floor. New York, NY 10004. Fax: (212) 487-4482.
The complaint alleges a problem experienced with the services or products the business provided or allegedly agreed to provide. The complaint is not in litigation when filed with BBB and has not been resolved by a previous court action, arbitration, or settlement between the parties.