Fill out and submit PS Form 3575, available at any U.S. Post Office. When you sign the form, you confirm that you are the person or a representative of the person we will be forwarding the mail to. You may then submit the form using one of the methods below: Take or mail the form to any U.S. Post Office.
Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from a.m. to p.m. Eastern Time (Alaska and Hawaii are a.m. - p.m. ET)
Generate customs forms online to print a combined shipping label and customs label without postage, or use your Click-N-Ship® account to print a label with postage. The customer will require access to a printer to print the customs form.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
The forms are available in PDF format and can be found at: . Use the Postal Explorer's Business Rate Calculator to assist you in calculating postage.
The BBB Has a High Complaint Resolution Rate Though the success rate is not 100%, the likelihood that they can help is still very high.
If you are contacting us from a Congressional office, please email us at congressional@uspsoig.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.
By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form.