Express your heartfelt sympathies. Some example messages would be, please know I am thinking of you during this painful time.Acknowledge the loss. Keep the letter as brief and as short as possible. "We're sorry to hear about the loss of your ___. " "The office is sending our deepest condolences to you and your family. "We offer you our deepest condolences. " "On behalf of the company, I offer you our warmest sympathies. Again, I want to express my deepest sympathy to you and your family as my heart goes out to you at this difficult time. Sincerely, Tonya Ford Family Liaison