" "We would like to express our sincere condolences to you and your family. To report a death, contact Investigations at 210-335-4011.Acknowledge the loss. Make sure you include the name of the person who died or mention the specific incident that caused sorrow for the person. Death Records Search. A condolence message is a respectful way of communicating sympathy for someone suffering a loss. Here's how to express condolences in a professional manner. Elizabeth Ann Rhine, lovingly known as Liz, was born on June 7, 1976, in Mexico.