Sit down and write the person a letter; doing so will make it easier when you see that person to look her in the eye and acknowledge the loss. On behalf of everyone at St.Mary's, I would like to express our heartfelt condolences to you and your family at this time.I am sending you and your whole family my wishes for peace. Reach out and grab them! "We've been friends for over 40 years. Please accept my heart felt condolences regarding the passing of your mother. My thoughts and prayers are with you and your family. My heartfelt condolences to the family. Hi Denise just write a simple note to the family and say you how you knew the deceased. Mention all the good times you had with this person.