Simple and heartfelt is always best. Please accept our sincere sympathy for your loss.We will be sending you benefit information and forms shortly. " "We would like to express our sincere condolences to you and your family. "My heart goes out to you and your family at this difficult time. " "Words cannot begin to express our sorrow for your loss. Please know that I'm here for you if you need anything. When you make a pledge, we will fill out a card with your information and pass it along to the family.