Saying something as simple as "I am sorry to hear about ___ 's passing," will suffice. Share a memory, reflection, or appreciation.A simple "I'm sorry" is sometimes the only thing that is necessary to say. Use words of sympathy that remind the bereaved that they are not alone in their feelings of sadness and loss. Note special qualities of the deceased. Write this letter carefully and tactfully to offer sensitive condolences. Formatting. My family and I thank you for the constant support and love you've shown us during this difficult time. "We're sorry to hear about the loss of your ___. " "The office is sending our deepest condolences to you and your family. Please know that I'm here for you if you need anything.